2020 has forced the hands of many business owners to apply change management in some way or form. For those acquiring a short-term solution apply these changes on a project-to-project basis. Whereas the more innovative business owners have begun to realize that these changes will indeed be long-term. Therefore, they have begun to ask the important question of how they can better evolve with the changing times and ensure an effective enterprise-wide change management system.
We have the answers.
Keep reading to find out what Enterprise Change Management is and why your organisation needs it to stay relevant in today’s world.
What is Enterprise Change Management?
The pressure to change is more apparent today than ever. With the global economy being propelled by technology, innovation, and change – your company’s ability to implement enterprise change management is crucial.
Enterprise Change Management (ECM), refers to the careful use of change management skills, tools, and procedures to handle change on an organizational level. Some of the primary goals of ECM is to:
- Improve the use of already available human resources
- Ensure a return of investment for people invested in projects
- Allocate people their change management roles and responsibilities
- Generate a competitive edge
In 2006, a special issue of the Journal of Computer Information stated that ”recognizing the need for change in order to stay competitive is very important. A culture of shared values and a strong corporate identity is critical to facilitate change, and an enterprise-wide structure and culture change should be managed.”
Enterprise Change Management consists of three main components:
- A change management process flow that entails the use of proper tools and processes
- Leadership fitness at all levels, from a senior member to front-line supervisors
- Having the agility to ensure a quick response to the ever-changing global market.
However, a key factor to remember is that ECM is not a one-dimensional portal. It’s not just a bundle of training and assessment programs, nor is it about adapting to a cultural change.
A study conducted by Rodney McAdam and Allan Galloway concluded that along with process change, ECM should be incorporated when pioneering an organizational change. Therefore, the Enterprise Change Management model only works if there is a holistic approach to the way your organisation will perceive and implement the forthcoming changes.
Hence, you must understand how each of the components works separately to establish unity.
Understanding the Enterprise Change Management Model
It’s a three-step course:
While many procedures exist to address the human side of change, it’s important during organisational change management that you proceed with a unified approach. An effective organisational change management process steps include:
- Trying to initiate change at the end or beginning of a project, not midway through.
- Not disrupting the regular work-flow, leaving your employees to feel that the new change is an afterthought.
- Creating a unified vernacular across the employee hierarchy, allowing for no one to feel left out.
While change is constant at a workplace, due to new projects, or daily tasks. However, when dealing with enterprise change management at all levels of an organisation, the stakeholders must rise to the occasion, these include:
- Senior leaders
- Project leaders and team members
- HR, training, and organisational development professionals
- Managers and supervisors
- Front-line employee
If change is ordered in the right manner, everyone should fulfill their unique role as a responsibility rather than a job role.
The key mistake organisations often make is not using ECM as a strategic advantage. With the ever-changing times, how quick your organisation responds to the matter can garner you an often needed competitive edge.
Why is Enterprise Change Management Important?
The importance of Enterprise Change Management can be seen highlighted in its three-components. Besides having a fluid change management process, unity throughout the administration structure, and a competitive edge – there is another benefit. ECM helps your business stay relevant in today’s day and age. Studies show that:
- In today’s market consumers have more options than ever. Organisations that can change prove to be more effective for their consumers by meeting their supply and demand.
- More so, It helps them stay with the current times, especially when the global world is going digital.
In the AIS Electronic Library (AISeL) proceedings titled Change Management: The Forgotten Critical Success Factor In Enterprise Wide System Implementations concluded successful change management encompasses ”a clear vision for change, communicating that vision articulately and clearly from a top-down perspective; preparing a culture for change, setting strong leadership and providing an environment for participation.” It allows you to build structure and conformity across the many different aspects of your organisation. But what ECM truly measures is a company’s maturity scale. An organisation on the lower end of the spectrum scale may not be that perceptive to change, while on the opposite end you will find an organization with high enterprise change management performing capabilities.
To learn more, contact us today!